Do you have a passion for great service, structure and digital tools – and would you like to be the link between the Cabin, Operation Control Centre (OCC), IT and Commercial? If so, you now have the opportunity to apply for a 1-year project position as Cabin Digital Operations Specialist.

About the position

You will help ensure that our digital tools on the iPad, CrewApp, CPD (Cabin Personal Device), Aviobook and vPos support the everyday work of our cabin crew in the best possible way – so that we have correct, timely information and can support onboard sales and ancillaries already before departure. You report to the Head of Cabin Crew and will work closely with the Product & Delivery Manager.

You will primarily be working with:

Cabin Turnaround in CrewApp

• Designing and updating cabin turnaround checklists with clear “done” criteria and ownership
• Helping to define escalation rules in chat in collaboration with OCC
• Planning and executing pilots, collecting feedback from crew and prioritising improvements
• Preparing training material and driving a superuser network in the cabin
• Being data ambassador for Cabin – ensuring data quality and following up on simple KPIs

Aviobook / EFB – Cabin Report & information for crew

• Driving requirements, design and testing of new/further developed Cabin Report so it supports operations, data and compliance
• Further developing workflows and settings in Aviobook so we use the system optimally for Cabin
• Owning the improvement track for cabin lists, meal lists, seat plan etc.
• Together with other departments looking at how data in the EFB can be used to support sales of ancillaries before departure

iPad & vPos – technical liaison

• Acting as point of contact and coordinator between Airshoppen and IT regarding iPad and vPos (hardware, setup, access, sync/errors, releases)
• Collecting and structuring incidents and improvement requests from Cabin users and forwarding them to the right teams
• Ensuring that the technical tools support the procedures developed by Cabin/SOP

Who are we looking for

Must haves:

• Experience as cabin crew
• Good understanding of data (data quality, simple KPIs)
• Experience with process and checklist work
• Good understanding of iOS and device management (iPad, MDM, version control) as well as payment/POS flows
• Experience with ancillaries and/or onboard sales

Preferred:

• Have experience as an instructor/superuser and possibly knowledge of Lean/CI

You are someone who makes things happen. You work in a structured way and take initiative, while communicating clearly and precisely – both verbally and in writing. You thrive in collaboration and build strong relationships, and you see change as an opportunity. With your curiosity and natural flair for systems and problem-solving, you create structure and overview. You are comfortable with digital tools and can provide structured feedback to IT and product development. You have strong data discipline and an eye for detail, but never lose sight of either the customer or our crew. You learn new tools and workflows quickly, take responsibility and are able to prioritise when the pace is high.

Our offer

We offer an exciting and developmental work environment where you will have varied days with lots of pace. Knowledge sharing and collaboration are high on the agenda – on a Nordic level, as we work across the Nordic countries to secure the best weeks of the year for our customers in all markets. We love our work and look forward to welcoming you on our journey in Nordic Leisure Travel Group and Sunclass Airlines.

Our office at Copenhagen Airport South in Dragør offers free parking and a bus stop right next to the location.

Other information

The position is a fixed-term employment for 12 months. Salary and terms of employment according to the collective agreement for salaried employees in Industry.

Application deadline: 16th December 2026. We conduct interviews on an ongoing basis, so please apply as soon as possible.

Start date: As soon as possible.

Contact: If you have any questions, you are welcome to contact Head of Cabin Crew, Susanne Kyhn at susanne.kyhn@sunclass.dk.

As you will work in the company’s airline and need access to CPH airside, it is a prerequisite that you undergo a security background check and can maintain this approval with the Danish Police.

We look forward to receiving your application!